Last updated 17 August 2026
What we commit to
We treat clients and staff fairly regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Those are the characteristics the Equality Act 2010 protects, and we do not discriminate on any of them.
This is not only a legal duty. A great deal of our work is for people who have been bereaved or are separating, and treating people decently at a bad moment is most of the job.
Adjustments, if you need them
Tell us what would help and we will do it. Larger print, a plain-English summary of a document, more time to read something, a phone call instead of email, or speaking to a named person each time.
You do not have to explain why, and asking will not affect your matter or what you pay.
If we get it wrong
Tell us. Use the complaints procedure on this site, or email hello@saillegal.co.uk directly.
You can also go to the Council for Licensed Conveyancers, our regulator, at clc-uk.org. Discrimination is a conduct matter, so it goes to them rather than to the Legal Ombudsman.